Frequently Asked Questions
Check out our collection of frequently asked questions and their corresponding answers below. We’ve put together this extensive list to cover a wide range of common queries. However, if you happen to spot a question that’s not covered here but you think should be, we’d love to hear from you! Simply drop us a message using the Contact Form.
Accounts and Orders
Go to our Create New Account page and fill in the form to create an account
Having an account with us means you'll be able to order online, store address details and track the progress of your order easier.
Of course, this online store is an extension of Just Stainless.
Please Contact our sales team to inquire about your eligibility to have a trade or credit account.
Yes, please either email or call us, you can find our details on the Contact Page
Please either email or call us with your quote number, you can find our details on the Contact Page
Yes, but you may not be able to track your order online and it also may not show up in your online account
Yes, but you may not be able to track your order online and it also may not show up in your online account
Please Contact our sales team regarding quantity discounts.
Payment Methods
We offer both card payments using our payment processor Stripe and also PayPal
Through Stripe we accept: Visa Debit, Visa Credit, MasterCard and American Express.
Absolutely! We don't save or store ANY of your card details on our servers.
The checkout form you use to fill in your card details is hosted on Stripes domain so your details never touch our servers.
We also always have a valid SSL certificate and ensure that our customers can only check out using the secure HTTPS protocol.
From Stripe's security documents: All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services
We are able to take card payments over the phone.
However, we are unable to accept American Express with phone payments. Please call us on 0117 937 2846.
Yes! You can pay using your card in our Showroom.
However, we are unable to accept American Express with collection payments.
You are able to use Bank Transfer using the details below.
Please note - No goods will be sent until payment has been confirmed by our bank
Please send payment to:
Account Name: Resurgem Engineering Co Ltd
Bank: Lloyds Bank
Account Number: 00417974
Sort Code: 30-94-80
PayPal refunds are instant and should show in your account straight away.
If the refund hasn't been received, please Contact Us
Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up in your bank account.
If the refund hasn't been received after 10 days, please Contact Us
Materials and Grades
Grade 304 (A2) is the most common type of stainless steel on our website. For the most part it is cheaper that 316 stainless steel due to it's lower chloride corrosion resistance.
Grade 303 very similar to 304 grade stainless steel, it contains more sulfur which improves machining and also improves its corrosion resistance slightly. Please note that 303 grade Stainless Steel is not recommended for marine environments.
Grade 316 (A4) is also known as marine grade stainless steel due to its increased resistance to chloride corrosion compared to type 304
Grade 201 Stainless Steel has a lower density than 304 grade stainless but has similar bending and forming characteristics as 304 grade.
Yes, they both have the same chemical composition
Yes, they both have the same chemical composition. 304 is not the same as "A2 Tool Steel"
304 stainless steel is used for a variety of household and industrial applications such as screws, machinery parts, car headers, and food-handling equipment. 304 stainless steel is also used in the architectural field for exterior accents such as water and fire features.
316 stainless steel should be used when needed closer to the coast or in high chloride (salty) environments
Please refer to our Product Certification page for more information
Please refer to our Product Certification page for more information
DPBW is Double Phosphor Bronze Washers. DSW is Double Steel Washer.
Material Finishes
Click Here to have a look at our Finishes page
Documentation
If you've placed an order with us you would've received a VAT invoice by email, if you need another copy please Contact our sales team
We may be able to supply a certificate of conformity for some products. Please Contact sales for more details.
We may be able to supply a test certificate for some products. We don't test our products but if this is required me may be able to. Please Contact Us for more details.
We don't, due to the ever changing nature of our website we don't make brochures as they would go out of date very quickly. The website is the best brochure we can supply.
If available we add the tracking details to the shipping notification, please refer to the Shipping & Deliveries page for more details
In some cases we are able to, please refer to the Shipping & Deliveries page for more details